Troubleshooting

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+1-925-418-2448

 

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1. Adjusting Line Length

 

If the fender line was adjusted during installation, it does not need to be adjusted again. Re-adjust if the line was replaced after adjustment.

To support railing height of up to 9’, the Automatic Fender comes with an 18’ line. In most cruisers railing height is about 5.5’. 

 

We will now pull out the extra line through the front clamp. Shorter line will minimize tangling risk and provide stronger fender pull power! 

1. Press "Hold Deploy" and deploy the fender all the way to the water level (P-1).

Do not use “Lift”, “Dock” or “Rub rail” as it may cause serious injury, particularly if a body part is wrapped in the line!

Line pulled through the front clamp (P-2).

2. Measure your railing height from the water level. For example, if your railing height is 5.5’, pull out 6’ of line through the front clamp; check following table for your boat’s line out length (P-3). Tie a new knot near the front clamp. Press "Hold Deploy" and deploy the fender all the way to the water level.

3. Do not disassemble the Automatic Fender, just look through the side/line opening (P-4). For best performance, when the fender is all the way at water level, you should see about 3 wraps on the pulley (P-5). Release more or pull back line by using the "Hold Lift" and "Hold Deploy" tabs.

P-4

4. Wrap the extra line around the Stanchion and secure it (P-6).

Do not touch the Automatic or Power Fender anymore: Make sure no one touches or pulls on any part of the Automatic or Power Fender while it deploys or lifts.

5. After your first cruise using the Automatic or Power Fenders, cut the extra line wrapped on the stanchion.

P-1

P-2

P-3

P-5

Too much line in the pulley, pull some more line through the front clamp.

Correct

Not enough line

P-6

 

2. Replacing the Fender line

 

This procedure is only for Automatic or Power fenders purchased after January 2020.

 

Look inside the product, identify the pulley.

Do not disassemble the Automatic Fender, just look through the side/line opening (P-7).

1. Press "Hold-Deploy" while pulling out the fender line (P-8).

Do not use “Lift”, “Dock” or “Rub rail” as it may cause serious injury, particularly if a body part is wrapped in the line!

Continue until there is no line wrapped around the pulley (P-9). If the line started wrapping the opposite way, press shortly on "Hold-Lift" .

2. Remove the old line using a long nose plier or tweezers (P-10); pull from the opening opposite to the fender side.

3. Insert the new line. Use only Boat Innovation genuine line.

4. Press "Hold-Lift" while applying light pressure on the line. Applying light pressure will ensure that the line is tight in the pulley. Continue until there is only about 4’ of line out. 

P-7

P-8

P-9

P-10

 

3. Releasing caught or tangled line

In some rare cases the Automatic or Power fender line may

get caught or tangled on the pulley. The main reasons may be:

  • Interrupted deploy: the fender doesn’t have a clear path during deploy

  • Fender caught on the dock: fender caught on the dock during docking or departure will cause significant tension on the line and may get caught on the pulley

Caught or tangled line will generate the following message (P-11).

To release the line:

1. Suspend all fenders except the one you are de-tangling.

To disable movement on any given fender, press the fender icon      . A suspended fender will show as gray         and will not react to commands.

Use the “Hold Lift” and “Hold Deploy” commands.

Do not use “Lift”, “Dock” or “Rub rail” as it may cause serious injury, particularly if a body part is wrapped in the line!

2. Release the line: "Hold Deploy" while pulling out the line. If the line starts pulling in vs getting out, press "Hold Lift".  

3. Look inside the product, identify the pulley. Do not disassemble the Automatic or Power Fender, just look through the side/line opening (P-12). Continue until there is no line wrapped around the pulley (P-13).

4. Now we will wrap the line back around the pulley:

Press "Hold Lift" while applying light pressure on the line. Applying light pressure will ensure that the line is tight inside the pulley. Continue until the fender is about 5” below the rail.

5. Do not touch the Automatic or Power Fender anymore: Make sure no one touches or pulls on any part of the Automatic or Power Fender while it deploys or lifts.

 

Press “Lift” and confirm that the fender is lifted to rail level.

 

Press “Dock Deploy” to deploy to dock height. Repeat the line detangling process if necessary.

If the extra line was not removed please remove it by following the Adjusting Line Length procedure above. Not removing  the extra line during the installation process may cause line tangling.

P-11

P-12

P-13

 

4. Fender caught under the rub-rail

 

In some rare cases the fender may get caught under the rub rail. We have seen this only in very few, large, and relatively old boats, with a very sharp step under the Rub rail (P-14). 

 

Very sharp step under the Rub rail examples (P-15, P-16):

P-15

P-16

P-14

To eliminate the sharp edge, you may need to add flush bumper, pipe or some other piece of rubber under the

Rub rail (P-17-18):

P-17

P-18

 

5. Spacer installation

 

In most cruisers the railing is only slightly recessed relative to the Rub rail (P-19).

P-19

But in some cruisers the railing is significantly recessed relative to the Rub rail (P-20).

P-20

2. Install the Automatic or Power Fenders.

 

3. Make sure the Automatic or Power Fenders are not exceeding the Rub rail line.

P-21

If your cruisers railing is recessed more than 4” relative to the Rub rail, please add the provided spacer (P-21).

The spacer allows installation closer to the rub rail by extending the Automatic or Power Fender out from the railing.

1. Add the spacer between the Automatic Fender and the clamp (P-21).

P-22

4. Install the bolt covers (optional) only after your first cruise using the Automatic or Power Fenders, and after one last bolt tightening (P-22-23).

P-23

 

6. Not all Automatic Fenders are getting connected

 

Exit the Boat Innovation application and restart it again. Write for yourself which Automatic Fenders are getting connected and which are not. 

Repeat the above for about 4 times.

After restarting the application, if different Automatic Fenders are unable to connected, than your mobile device may not be strong enough to support all Automatic Fenders purchased. This normally happens in case of more than 2 Automatic Fenders and a relatively old or weak Android device. Most iPhones and iPads can support 4 Automatic Fenders. 

If the same Automatic Fender is unable to connect in different tries, please send us feedback from the Boat Innovation application:

1

2

3

 

7. One or more Automatic Fender is showing zero current and an error message 

 

Exit the Boat Innovation application and restart it again. Write for yourself which Automatic Fenders are getting connected and which are not. 

Repeat the above for about 4 times.

After restarting the application, if different Automatic Fenders are unable to connected, than your mobile device may not be strong enough to support all Automatic Fenders purchased. This normally happens in case of more than 2 Automatic Fenders and a relatively old or weak Android device. Most iPhones and iPads can support 4 Automatic Fenders. 

If the same Automatic Fender is unable to connect in different tries, please send us feedback from the Boat Innovation application:

1

2

3

 

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