Question 1

Which fender types are supported?

Accepted Answer

The Automatic Fender works with different size center (through) hole fenders.

Question 2

Where are the products designed and manufactured?

Accepted Answer

The Automatic Fender is both designed and manufactured in Silicon Valley, California.

Question 3

How long is the installation process?

Accepted Answer

An Automatic Fender installation takes about 15 minutes.

Question 4

Which tools are needed during the installation?

Accepted Answer

A Screwdriver, a Measurement tape and a 1⁄2” Wrench.

Question 5

Can the Automatic Fender be added as an aftermarket product ?

Accepted Answer

Yes, to the vast majority of cruisers. This is the main focus of the company. Please contact us if you have any questions specific to your boat.

Question 6

Do I still need fender baskets to store my fenders?

Accepted Answer

No, the fenders are stored horizontally under the railing, almost invisible eliminating the need for fender baskets (fender Racks, Holders, Hangers and Cages).

Question 7

Whats the return policy?

Accepted Answer

You have 30 days to return an item from the date you received it.

Question 8

What is the enclosure material?

Accepted Answer

For the enclosure we are using a white beautiful PolyCarbonate/ASA

Question 9

Do you deliver out of the US?

Accepted Answer

Yes, we deliver worldwide. You can buy directly from us or through our local distribution partners.

Question 10

Where can we buy your products?

Accepted Answer

You can buy through our distribution partners or directly on our web site: automaticfender.com/all-products.

Question 11

Do you have a distributor in the UK?

Accepted Answer

Yes, Go Earth are one of the leading boating companies in the UK with a breath of services; including Automatic Fender consultation and sales: boatsearch.earth/automatic-fenders/

Question 12

Do you deliver to Canada?

Accepted Answer

Yes, we deliver worldwide. You can buy directly from us or through our local distribution partners.

Question 13

What are your shipment costs?

Accepted Answer

The shipment costs are very reasonable, the defers by shipment destination. Please proceed to the shop page. You will be notified of the shipment cost BEFORE being asked to make a payment.

Question 14

What is the product’s waterproofing class, can it handle saltwater splashes?

Accepted Answer

Yes, they can. The units are sealed, and all electrical components are also conformal coated. There is a YouTube review where the reviewer is throwing an Automatic Fender in the water, picking it up and it works flawlessly. Please find it in Small craft cruising. Our lab tour also provides a lot of details on the sealing, coating and durability of the product. You can find it in the AutomaticFender home page or in our YouTube channel.

Question 15

Can the Fenders be controlled separately?

Accepted Answer

Yes, you can control a single Automatic Fender, or two at a time, or 3 at a time or all at once. For example, you can deploy the Port side to dock level and having friends tie up to your Starboard; you can deploy the Starboard Fenders to Rub rail height.

Question 16

What are the unit's dimensions, including the depth. How much does it recessed into the walking area?

Accepted Answer

The unit recesses only 3” into the walking area, it is very thin. The whole unit's thickness is 4” and 1” out of the 4 is under the railing. It will not interfere with your deck walking. It does not stick beyond the railing. There is also an option to install the unit beyond the railing, and then it doesn't recess into the walking area at all.

Question 17

Unit dimensions:

Accepted Answer

main body 4.75 x 4 x 11.5”widest point 7.75 x 4 x 11.5"You can find all units specifications in the specifications document at the Automatic Fender page

Question 18

Will these work on a smaller open bow boat? We have a 2008 chaparral 204 SSI. When we are taking it in saltwater that may be rougher, we keep the bow cover on.

Accepted Answer

Yes, if  your boat has railing it will work great, the best example is the speedboat below:

Question 19

Is the app able to be loaded on multiple devices such as my phone and my wife’s phone?

Accepted Answer

yes, your login is cloud-based, so you can access and control the system from any phone using the same credentials.

Question 20

I store my boat over the winter in a storage facility. Will the battery be ok with no activation of sunlight over a 5+ month period, or will it damage the battery?

Accepted Answer

no worries—it only takes one sunny day per year to keep your Automatic Fenders fully charged thanks to the built-in solar panel.

Question 21

Is there a way to adjust the length if you happen to approach a dock, such as a fuel dock that does align with these settings — in other words, is there a manual adjustment for length when needed by reason of a dock height??

Accepted Answer

There are three modes available in the app:Dock Deploy/Lift – for standard dockingRub Rail – your preset for boat-to-boat tie-ups	•		3.	Hold Deploy/Lift – great for fine-tuning the position when approaching a fixed dock or other unusual situation

Question 22

How is Automatic Fender ownership transferred if the boat is sold?  How easy is it to transfer to a new owner? The Automatic Fenders have to be sent in to reprogram or can it be done on site with some authorization by the company?

Accepted Answer

Transferring ownership is very simple. The original owner needs to send an email from the original owners email, asking to transfer ownership. The email needs to include the original and new owners email address and phone numbers. It takes Boat Innovation about 5 minutes to confirm identity and make the transfer. There is no requirement to send the Automatic Fenders back to us for the transfer. The Automatic Fenders do not need to be removed from the boat to make the transfer. The whole transfer is done via software; over the air.

Question 23

How long does the Lithium Ion battery last before replacement?

Accepted Answer

The Lithium Ion batteries will last for over 15 years. Please find full details on the battery longevity in the Automatic Fender page under Battery longevity

Question 24

Does the Automatic Fender need an electrical connection to the boat?

Accepted Answer

The Automatic Fender does not require any electrical connection to the boat and does not require a 3-way switch installation. Control is wireless and power is provided by internal rechargeable batteries which are recharged from a solar cell on the top of the Automatic Fender.

Question 25

Which communication technology is being used ?

Accepted Answer

The Automatic Fender communication is Bluetooth which is available in most SmartPhones and Tablets today.

Question 26

Is there a lock available to protect the automatic fenders from theft?

Accepted Answer

Yes, they come with username and password. Only you and whoever you provide the password to, will be able to operate them. You can also lock the clamps, but we never saw any installation with clamps locked as the username/password already protects the Automatic Fenders.

Question 27

Are the Automatic Fenders delivered charged or do they need charging before installation?

Accepted Answer

They come charged, they will work immediately after installation.

Question 28

Where do I find the account name and password for the initial setup.

Accepted Answer

You will find all the information in the AUTOMATIC FENDER CARE AND OPERATION INSTRUCTIONS. Your username is the email address you used while purchasing and the password is in the AUTOMATIC FENDER CARE AND OPERATION INSTRUCTIONS.

Question 29

Which operating systems are supported?

Accepted Answer

Automatic Fender is available both on the iOS and Android stores.  Automatic Fenders requires iOS version 7 and Android version 4.4 or newer.

Question 30

What is the power source of the Automatic Fender?

Accepted Answer

The Automatic Fender has internal rechargeable batteries which are recharged from a solar cell located on the top of the Automatic Fender.

Automatic Fender Support

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Frequently asked questions

Which fender types are supported?

Where are the products designed and manufactured?

How long is the installation process?

Which tools are needed during the installation?

Can the Automatic Fender be added as an aftermarket product ?

Do I still need fender baskets to store my fenders?

Whats the return policy?

What is the enclosure material?

Do you deliver out of the US?

Where can we buy your products?

Do you have a distributor in the UK?

Do you deliver to Canada?

What are your shipment costs?

What is the product’s waterproofing class, can it handle saltwater splashes?

Can the Fenders be controlled separately?

What are the unit's dimensions, including the depth. How much does it recessed into the walking area?

Unit dimensions:

Will these work on a smaller open bow boat? We have a 2008 chaparral 204 SSI. When we are taking it in saltwater that may be rougher, we keep the bow cover on.

Is the app able to be loaded on multiple devices such as my phone and my wife’s phone?

I store my boat over the winter in a storage facility. Will the battery be ok with no activation of sunlight over a 5+ month period, or will it damage the battery?

Is there a way to adjust the length if you happen to approach a dock, such as a fuel dock that does align with these settings — in other words, is there a manual adjustment for length when needed by reason of a dock height??

How is Automatic Fender ownership transferred if the boat is sold? How easy is it to transfer to a new owner? The Automatic Fenders have to be sent in to reprogram or can it be done on site with some authorization by the company?

How long does the Lithium Ion battery last before replacement?

Does the Automatic Fender need an electrical connection to the boat?

Which communication technology is being used ?

Is there a lock available to protect the automatic fenders from theft?

Are the Automatic Fenders delivered charged or do they need charging before installation?

Where do I find the account name and password for the initial setup.

Which operating systems are supported?

What is the power source of the Automatic Fender?

Troubleshooting

Contact

Boat Innovation®

Automatic Fender Support

GET THE APP

​

Frequently asked questions

Which fender types are supported?

Where are the products designed and manufactured?

How long is the installation process?

Which tools are needed during the installation?

Can the Automatic Fender be added as an aftermarket product ?

Do I still need fender baskets to store my fenders?

Whats the return policy?

What is the enclosure material?

Do you deliver out of the US?

Where can we buy your products?

Do you have a distributor in the UK?

Do you deliver to Canada?

What are your shipment costs?

What is the product’s waterproofing class, can it handle saltwater splashes?

Can the Fenders be controlled separately?

What are the unit's dimensions, including the depth. How much does it recessed into the walking area?

Unit dimensions:

Will these work on a smaller open bow boat? We have a 2008 chaparral 204 SSI. When we are taking it in saltwater that may be rougher, we keep the bow cover on.

Is the app able to be loaded on multiple devices such as my phone and my wife’s phone?

I store my boat over the winter in a storage facility. Will the battery be ok with no activation of sunlight over a 5+ month period, or will it damage the battery?

Is there a way to adjust the length if you happen to approach a dock, such as a fuel dock that does align with these settings — in other words, is there a manual adjustment for length when needed by reason of a dock height??

How is Automatic Fender ownership transferred if the boat is sold? How easy is it to transfer to a new owner? The Automatic Fenders have to be sent in to reprogram or can it be done on site with some authorization by the company?

How long does the Lithium Ion battery last before replacement?

Does the Automatic Fender need an electrical connection to the boat?

Which communication technology is being used ?

Is there a lock available to protect the automatic fenders from theft?

Are the Automatic Fenders delivered charged or do they need charging before installation?

Where do I find the account name and password for the initial setup.

Which operating systems are supported?

What is the power source of the Automatic Fender?

Troubleshooting

Contact

Boat Innovation®